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Not sure if I told ya’ll but I hit a deer a couple weeks ago. Sad day.
I am fine, Sophie is fine too (she was in the car with me). My car? Not so much.
That not so big deer jacked up my front bumper, my hood, my grill, and something underneath my car. BOO!!! Luckily I have some pretty sweet insurance and they took care of everything pretty quickly and got me back on the road last Friday. I won’t go into the nightmare that was getting my rental car (that’s a HUGE long story that I don’t really care to discuss anymore).
I was feeling pretty good about my sweet ride and then that Sunday I got my oil changed at WalMart. I know some of you are shaking your heads at this but I have always gotten my oil changed on all my cars here and have never had a problem.
Well I got home Sunday and everything was fine. My car smelled a little funny but it usually does right after an oil change. On Monday I went to work and when I was leaving work I noticed a pretty large puddle of oil under where my car had been all day. I dismissed it and drove home. When I pulled into my garage I noticed a HUGE puddle of oil where I usually park my car.
I parked my car, got out, and noticed smoke coming from under the hood. I was VERY alarmed at this point so I called my Dad. My Dad lives three hours away (as does all of my family) and I explained what had happened and he had me pop the hood and check the oil level. Upon doing this I discovered NO OIL in my car!!! Are you freaking kidding me???
At this discovery my Dad had me hang up and call WalMart to see what they wanted me to do. I called the Tire and Lube part and the guy there was sooooo helpful!!! He asked me all kind of questions, told me under NO circumstances should the car be driven and got a manager on the phone.
I admit, I got kind of pissed when it took a manager 20 minutes to answer my call. I was freaking out thinking my engine of my car was burned up having being driven with no oil.
When I finally talked to a manager she wouldn’t say her name and asked me to explain what happened and I told her and her answer was to drive on up to the store and file a claim. I told her I couldn’t drive it because the Tire and Lube people told me not too (and the car had NO oil in it) and she said I needed to borrow a car and get up there. But not right then because she was in the middle of shift change and they didn’t have time to deal with me at that point. She told me to come up there the next day. I told her I had to work the next day and she said oh well.
I told her I could probably have a friend drive me up that night and asked her what the next step would be. She said I would fill out a claim form and then when she got time she would file it with WalMart’s insurance and then corporate office would review it and then decide if they would fix it. I was in disbelief at this point.
WalMart possibly ruined my car and they were doing nothing about it.
I asked her how I was supposed to get around in the mean time with no car and she said that wasn’t her problem. She then repeated that she was in the middle of shift change again and hung up on me.
I called my Dad back bawling (I ugly cry when I get super frustrated) and he calmed me down and then I got ANGRY. He had me check under the hood again to look at where the oil cap was to see if it was on tight enough. He originally wanted me to crawl under the car and check the oil plug but I refused due to the amount of oil under the car (call me a princess but I am NOT crawling around in oil under a car). I couldn’t find the oil cap and started to freak out and then I saw it. Sitting on the fender (whatever that part is called, I’m pretty sure it’s not a fender) of the car.
So the freaking cap was NEVER put back on!!!!
Upon further inspection of my engine there was oil EVERYWHERE!!
That night I had a friend drive me to a different WalMart to buy more oil. I had to call in late to work the next day and fill the car up with oil and take it to Firestone to get a real oil change, the whole engine checked out, and power washed.
Thankfully Firestone said nothing was wrong with my car, it was just more of a big mess than anything. I’m glad to know it was nothing too serious but WalMart was incredibly inappropriate in how they handled the situation.
So to recap, I paid $32 to get my oil changed at WalMart, $20 to get more oil to drive it to Firestone, $38 for an oil change at Firestone, and $10 in kitty litter to soak up all the oil in my garage. That’s a $100 mistake that I will NEVER be making again.
I have emailed the corporate office at WalMart to see if they can do anything about getting me a refund for any of that. I live on a budget and that extra $70 I had to spend fixing their mistake was definitely NOT in my budget this month.
I used to really LOVE WalMart. The selection of products, the prices, the gas discount…etc. But no more. I am officially boycotting WalMart and that’s a shame.